OUTSOURCED BUSINESS
SUPPORT SERVICES

We've got your business covered

WELCOME TO EDIVERT CHICHESTER

Business Management Support Services

We provide a range of outsourced business management services.

From managing your email inbox, right through to managing your team. We can do almost everything for you.

Why not let us take the weight of your day-to-day office tasks?

You will have more time to spend with customers! (And make more money!)

What is Customer Service?

We can all recognise when it has been done badly. You know, those phone calls / email chats we all walk away from saying “Well I won’t be going there again” or “Thanks for nothing!” (eek!).

And we all know when we’ve had a GREAT experience – that warm, fuzzy feeling that we actually matter to that business, and they care about their customers.

As business owners, we all want to do it right – or at least we should do – but it seems to me to be an art that is getting lost in today’s world of everything being instant.

“Customer service is where a business provides assistance and support to customers before, during, and after a purchase, transaction or engagement. The goal of customer service is to ensure that customers receive the help they need to address any questions, concerns, or problems they may have encountered. Customer service can take many forms, including phone and email support, live chat, in-person assistance, and self-service options. Good customer service is crucial to building strong customer relationships, promoting customer loyalty, and ensuring business success.”

When we think of customer service, I think most of us think of people in call-centres don’t we?

But that isn’t where it starts OR ends. It’s whether someone greets you when you walk into a store (well, when we can go into stores!). And it’s the way you sound and speak to people on the phone. Or the tone of an email. It’s the way a company is dealing with their customers post-sale.

Customer service is EVERYWHERE!

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OUR SERVICES

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EMAIL MANAGEMENT

  • Organising your current email system.
  • Inbox management. We will monitor your inbox, keeping it tidy, and assign tasks directly to your team (if required).
  • Also, we alert you to any important messages that require your immediate attention.
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CALENDAR MANAGEMENT

  • We look after your schedule for you. Includes setting up your online calendars (if needed).
  • Booking in appointment and meetings.
  • We make sure you keep space for personal time!
  • We can work directly with your customers or clients where needed.
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TELEPHONE ANSWERING

  • All your calls answered by a professional team.
  • Calls answered in your business name. Your customers think they are talking to YOUR receptionist.
  • Messages sent to you in real time, You then deal with them when you have time.
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DOCUMENT HANDLING

  • Set up of online document storage (if required).
  • Allocating access rights to documents. This makes sure people only have access to what they need.
  • Preparing, managing, and distributing important documents.
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CHAT SUPPORT

  • Managed live chat on your website.
  • Your customers can chat in real-time with a member of our team.
  • NOT A CHATBOT.
  • A full transcript of the chat is emailed to you. Includes any action points.
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CUSTOMER SERVICE MANAGEMENT

  • Responding to customer/client enquiries.
  • Handling orders, refunds and billing questions.
  • Creating and sending customer satisfaction surveys.
  • Monthly reporting.
  • First line complaint management.
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TEAM MANAGEMENT

  • Assigning tasks to team members.
  • Dealing with any day-to-day queries.
  • Assisting with recruitment, including preparation of job listings and interview documents.
  • Chasing late payments.
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ADDITIONAL BUSINESS
MANAGEMENT SERVICES

  • Systems Analysis.
  • We carry out a full analysis of all the business processes and systems currently in use.
  • Then we review how well your processes work. This also looks at whether your business is best utilising the most up to date systems and applications.
  • A detailed report on our findings. Lists our recommendations and any time / cost implementations.
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SYSTEM IMPLEMENTATION

  • A full service to put in place any new processes / systems that you decide to use.
  • We then provide support and training for you and your team.
Call Centre

OUTBOUND CALLING CAMPAIGNS
& EMAIL MARKETING

Whilst we all look to grow our businesses with new clients, often the most cost effective and productive way is to contact your existing or lapsed clients. eDivert Chichester are experts in developing tailor-made email marketing and outbound calling campaigns where we can combine your existing data with a new target audience, sourced from the most up to date data that is relevant to your individual market sector(s) and client profile(s). Our focus is B2B growth, and we ensure we meet all GDPR requirements.

Social Media Marketing

SOCIAL MEDIA MARKETING

Virtually everybody has a form of social media account, we are often judged on how up-to date and relevant our pages are.

Whilst for some it can be overwhelming, it is a superb way to provide customer care through messages sent or via comments left on posts.  Keeping followers up to date with your business news, offers or products is key as we more customers use social media to connect and interact with the companies, they choose to buy products and services from.

eDivert Chichester offer a managed social media solution that will build and post content onto your chosen platforms in addition to responding to comments and enquiries.